Terms of Use for the ERP System
These terms of use describe the rules for working with the system and the obligations that arise for end users when accessing and using the platform. Please read this text carefully before starting work.
1. General Provisions1.1. Definitions

• ERP — Software for managing a company’s business processes, including modules for financial accounting, human resources management, procurement, production, logistics, and other functions.
• End User — An employee of the company who uses the ERP system to perform work tasks.
• System Administrator — A specialist responsible for supporting, configuring, and monitoring the operation of the system.

1.2. Purpose of the System
The ERP system is designed to automate key business processes of the company, improve operational efficiency, and ensure data accuracy. Your role as an end user is to use the system correctly within the framework of your job responsibilities.
2. Access and Authorization Rules2.1. Personal Access

• Each user is assigned a unique login and password for accessing the system. Using someone else's credentials is strictly prohibited.
• You are fully responsible for the security of your credentials. In case of loss or compromise, immediately notify the system administrator.

2.2. Password Change

• It is recommended to change your password regularly (at least once every three months).
• The password must meet security requirements: it should be unique, contain letters, numbers, and special characters, and have a minimum length of 8 characters.

2.3. Prohibition on Sharing Data with Third Parties

• It is prohibited to provide access to the system to third parties, including colleagues, partners, or external individuals.

3. System Usage Rules3.1. Work Tasks

• The ERP system is intended exclusively for performing work tasks within the framework of your job responsibilities.
• Using the system for personal purposes unrelated to work is prohibited.

3.2. Accuracy of Data Entry

• All data entered by you must be accurate, up-to-date, and correspond to actual business processes.
• Intentional distortion or deletion of data may lead to serious consequences for the company and result in disciplinary action.

3.3. Compliance with Roles and Access Rights

• Access to certain sections and functions of the system is restricted based on your role. Attempts to access restricted sections without permission are prohibited.

4. Technical Support4.1. Requesting Assistance

• In case of technical issues, errors, or questions about working with the system, contact the support service via:
• Email: srmsupport@vataras.ee
• Hotline: +372 5558 1601

4.2. Response Time

• The support service operates 24/7 / during working hours (specify operating hours).
• The priority of resolving an issue depends on its severity.

5. User Responsibility
5.1. Violation of Rules

• Any violation of the terms of use of the system may result in disciplinary measures, including restricted access to the system, warnings, or termination.

5.2. Consequences of Incorrect Use

• Improper use of the system may lead to disruptions in business processes, data loss, or financial losses for the company.

6. Confidentiality and Data Protection6.1. Information Security

• All data stored in the ERP system is confidential information of the company. Disclosure of data to third parties is prohibited.

6.2. Device Usage

• Working with the system is permitted only on company-provided devices or devices approved by the IT department.
• Using unverified or third-party devices to access the system is prohibited.

7. Training and Materials7.1. Training Materials

• For convenience in working with the system, user manuals, video tutorials, and reference materials are available. These can be found in the "Help" section or on the company’s internal portal.

7.2. Training

• If you require additional training on using the system, contact your manager or the training department.

8. Final Provisions8.1. Acceptance of Terms

• Logging into the ERP system signifies your agreement with these terms of use.

8.2. Changes to Terms

• The company administration reserves the right to make changes to these terms. Users will be notified of all changes in advance.

8.3. Contacts

• For any questions related to using the system, contact the support service or your manager.

Thank you for adhering to the rules for working with the ERP system. Your professionalism and responsibility help the company achieve new heights!